If your iMac 24-inch (Apple silicon) needs data recovery, our London technicians can help, usually with a quote on the same day you bring it in.
Storage on the 24-inch iMac is soldered and encrypted. Recovery requires the original board to work, so we repair it first.
The 24-inch iMac is often a family computer. If family members use separate user accounts, tell us which accounts matter, so we recover the right data.
About this model: The colourful 24-inch iMac with M1, M3 or M4 is only 11.5mm thick, with the logic board in the chin and an external power adapter that connects magnetically (with Ethernet on some models). The display is glued, storage is soldered, and there’s very little inside to fail.
Signs it needs data recovery
- iMac won’t start
- Board failure
- Power surge
- Accidental deletion
How we do it
Because the encryption keys live in the Mac’s own security hardware, a standalone copy of the storage would be unreadable. We restore the original board to working order, unlock the volume and transfer your files.
Typical recoveries include Photos libraries, Mail archives, music collections, business documents and creative projects from Final Cut Pro, Logic Pro or Adobe apps.
At a glance
| Years | 2021–2024 |
|---|---|
| Processor | Apple M1, M3 or M4 |
| Storage | Soldered to the logic board |
| Memory | Unified memory inside the chip package (not upgradeable) |
| Power / charging | External magnetic power adapter |
Before you bring it in
Check iCloud, Time Machine and any external drives first: you may have more backed up than you think. Then bring the Mac in with a short list of the files you need most, plus your login password.
Which model do you have?
This page covers the iMac 24-inch M1, M3 & M4 (2021–2024) (iMac21,1 / 21,2 / Mac15,4 / 15,5; A2438, A2439, A2873, A2874 and 2024 M4 models). About This Mac in the Apple menu shows the model and year; the A-number is printed on the underside of the stand. Not sure? Bring it in and we’ll identify it for you.
Price
Logical data recovery from £150 + VAT; physical recovery from damaged drives from £350 + VAT. All prices are subject to inspection, and nothing is done without your approval.
Questions we’re often asked
Can you take the drive out and read it in another computer?
Not on this model. The storage is encrypted with keys held by the Mac’s own security hardware, so it can only be read through the original board. That’s why we repair the board rather than replace it.
Do I pay if you can’t fix it?
No. If the repair isn’t possible, you don’t pay for it, and the free initial assessment costs nothing.
Book a repair
Call us on 020 7394 2528 or email info@mac-repair.london to arrange a time to drop it off.