If your MacBook Neo needs a keyboard replacement, our London technicians can help, usually with a quote on the same day you bring it in.
On the Neo, the keyboard is a separate part instead of being built into the top case. That means a spill or broken key doesn’t force a full top case replacement, which keeps the repair far cheaper than on a MacBook Air or Pro. We check for liquid damage underneath at the same time.
Schools often buy the Neo in bulk. If you manage several, we can handle keyboard and screen repairs as a batch.
About this model: The MacBook Neo is Apple’s low-cost laptop, launched in 2026 with the A18 Pro chip from the iPhone 16 Pro. It’s the most repairable MacBook in years: the battery is held by screws rather than glue, the keyboard can be replaced on its own, and the USB-C ports sit on separate small boards.
Signs it needs a keyboard replacement
- Keys not working after a spill
- Broken or missing keys
- Keys sticking
- Keyboard not responding
How we do it
The keyboard on this model is a separate part, so we remove the base, disconnect it and fit the new one without touching the top case. It’s one of the simplest keyboard repairs on any current MacBook.
We fit UK-layout keyboards as standard and test every key, the backlight and Touch ID (where fitted) before returning the Mac.
At a glance
| Years | 2026 |
|---|---|
| Processor | Apple A18 Pro, fanless, 8GB memory |
| Storage | Soldered to the logic board |
| Memory | Unified memory inside the chip package (not upgradeable) |
| Battery | Screwed in (no glue) |
| Power / charging | Two USB-C ports on replaceable boards |
Before you bring it in
Avoid prising off keycaps yourself, as the clips break easily. A quick note of which keys stick or repeat is all we need.
Which model do you have?
This page covers the MacBook Neo (13-inch, A18 Pro, 2026) (MacBook Neo (13-inch, A18 Pro, 2026)). Open the Apple menu, choose About This Mac, then More Info or System Report. The A-number is also printed in small text on the underside. Not sure? Bring it in and we’ll identify it for you.
Price
We give you a fixed quote for your exact model after a free initial assessment, before any work starts. All prices are subject to inspection, and nothing is done without your approval.
Questions we’re often asked
My Mac might still be under warranty. Should I come to you?
If the fault is a manufacturing defect and your Mac is within Apple’s warranty or AppleCare+, Apple is usually the cheapest route and we’ll tell you so. Accidental damage, spills and anything outside cover is where we can help, often faster.
What parts do you use?
We tell you before fitting whether a part is an Apple original, a tested part recovered from a donor machine, or a high-quality compatible part, and the price reflects which you choose.
Will my data be safe?
Yes. We don’t wipe your Mac unless you ask. On this model the storage is encrypted and tied to its original board, so we never swap the board without explaining what that would mean for your data.
Is there a warranty?
Yes, our repairs come with a warranty on the work and parts. Ask us for the terms that apply to your repair.
Book a repair
For a free, no-obligation quote, call 020 7394 2528 or email info@mac-repair.london.